Privacy Policy

Introduction

SmartShelf AI ("SmartShelf AI", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website, products, services, contact forms, and communication channels.

Retailers often face challenges such as:

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following personal information when you submit inquiries, request demonstrations, provide feedback, subscribe to updates, or communicate with us:

1. Full Name
2. Email Address
3. Phone Number
4. Company Name
5. Feedback, inquiries, or messages you submit
6. Any other information you voluntarily provide

We may also collect limited technical information such as:

1. IP address
2. Browser type
3. Device information
4. Website usage analytics

How We Use Your Information

SmartShelf AI uses your information to:

1. Respond to inquiries and customer requests
2. Provide product demonstrations and consultations
4. Deliver customer support
5. Process feedback and improve our services
6. Communicate important updates regarding our products and services
7. Send marketing or promotional communications (where permitted by law)
8. Maintain the security and integrity of our website and systems
9. Comply with legal and regulatory requirements

Legal Basis for Processing

Where applicable, we process personal information based on:

1. Your consent
2. The need to respond to your requests or inquiries
3. Legitimate business interests
4. Compliance with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information.

We may share your information with:

1. Trusted service providers who assist in operating our website, communication systems, or business operations
2. Professional advisers, auditors, or legal representatives where necessary
3. Government authorities or regulators when required by law

Any third-party service providers are required to maintain appropriate confidentiality and security measures.

Data Retention

We retain personal information only for as long as necessary to:

1. Fulfill the purposes described in this Privacy Policy
2. Respond to inquiries and support requests
3. Maintain business records
4. Comply with legal, regulatory, and contractual obligations

When information is no longer required, it will be securely deleted or anonymized.

Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect personal information against:

1. Unauthorized access
2. Loss
3. Misuse
4. Disclosure
5. Alteration
6. Destruction

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Rights

Depending on applicable laws, you may have the right to:

1. Access your personal information
2. Request correction of inaccurate information
3. Request deletion of your information
4. Withdraw consent where processing is based on consent
5. Object to certain processing activities
6. Request information about how your data is being used

To exercise these rights, please contact us using the details below.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

1. Improve website functionality
2. Analyze website traffic
3. Enhance user experience

You may manage cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

Children's Privacy

Our services are intended for business and professional use and are not directed at individuals under the age of 18.

We do not knowingly collect personal information from children.

International Data Transfers

If personal information is transferred across borders, SmartShelf AI will take reasonable measures to ensure that appropriate safeguards are in place to protect the information in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date. Continued use of our website or services after such updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

• SmartShelf AI
• Email: info@smartshelf-ai.com
• Phone: +254719740169
• Website: www.smartshelf-ai.com